Customer Terms of Service

What this service is

Check My Contractor is an independent information service. Each check covers one contractor.

Quick Check: a report of what official public records show about the contractor in British Columbia, Alberta or Ontario, with the source and date of each finding and neutral questions to raise before you sign or pay. Research assistants (AI software working under fixed rules) search the records.

Full Check: the Quick Check, plus a review of the quote and insurance papers you upload. A person reads every Full Check before it is released to you.

We do not certify, approve, or reject contractors, and we do not provide legal, engineering, insurance, tax, financial, code-compliance, or valuation advice. A report is organized evidence and questions — the decisions remain yours.

Who can order and what is in scope

The service is available for existing residential property in British Columbia, Alberta or Ontario: one contractor per check and, for a Full Check, one quote or contract package, with a project value between $1 and $1,000,000 CAD. Some situations are out of scope and are screened before payment, including active disputes or litigation, insurance restoration claims, new-home purchase contracts, strata corporations, commercial projects, and matters with urgent legal deadlines. If your situation is out of scope, we tell you before you pay and refer you toward the appropriate professional.

Orders are accepted only for provinces whose review module has passed release review. An unreleased province cannot be purchased.

Price, payment, and taxes

Prices are in Canadian dollars. Check My Contractor is not registered for GST/HST, so no tax is added to these prices. Quick Check: $19 for one, $29 for a 3-pack, $39 for a 5-pack. Full Check: $39 for one, $99 for a 3-pack.

A pack gives you one check now and credits for the rest, for the same kind of check, on your account. Credits are valid for 12 months from purchase, cannot be transferred, and have no cash value. You can buy a check or a pack as a gift: it goes on the account of the email you give, and that person uses it as their own. If a pack is refunded, its unused credits are cancelled. A discount code applies to a single check only, one code per order. A check shown on the site as coming soon cannot be bought.

The price is shown before you pay. Payment is collected through a hosted payment provider (Stripe); we never see or store your card details.

Turnaround

Quick Check: the findings are delivered to your portal within minutes of your order being confirmed; at busy times it can take longer. A section on what the wider web says about the contractor may be added afterwards, once it passes its own check.

Full Check: the Quick Check findings arrive within minutes. The full report, reviewed by a person, is released by 8 p.m. Pacific time the next day, or sooner, when your order is paid and your quote is uploaded before 8 p.m. Pacific time. After 8 p.m., it counts as the next day's order. These times count every calendar day, including weekends and holidays.

If a Full Check's report is released after that time, we refund 50% of the price you paid for that Full Check. For a Full Check paid with a pack credit, we refund 50% of the value of one report from the pack (the pack price divided by the number of checks in it).

Delivery is complete when the released report is available in your authenticated portal and its release time is recorded. We also email you when it is ready; the email does not start, stop, or satisfy a delivery time.

Refunds and cancellation

Once you've paid, an order or pack is not refunded because you changed your mind or no longer need it.

If the material you submit turns out to be outside our scope, you choose: a full refund, or your explicit agreement to a clearly described revised scope before we continue.

A Full Check released after its promised time: 50% of its price is refunded (see Turnaround).

Unused pack credits are not refunded; they stay on your account for 12 months.

A gift sent to a mistyped email is refunded in full if nobody has used it.

After delivery, refunds are assessed case by case under this policy. No refund is ever conditioned on withdrawing a review, a correction request, a complaint, or truthful feedback.

Your report: corrections and clarification

You may ask one clarification question about your report within seven calendar days of delivery.

You — or a contractor named in the report — may request a correction with supporting evidence at any time. Material corrections produce a new, numbered report version; the original delivered version is preserved. Accurate public-source information is not removed simply because it is disputed.

What we need from you

For a Quick Check you give the contractor's business name and the project's location; for a Full Check you also upload the quote and any insurance papers you have. You confirm that you are entitled to share the documents you upload, that the information you provide is accurate to your knowledge, and that you will not upload material we tell you not to send (government ID, banking details, credit reports, alarm codes, or unrelated financial statements). We may prompt you to redact sensitive fields before submission.

Limits of the service

A finding of 'not found' means an authoritative source was searched correctly and no matching record was located at that time — it is not evidence of wrongdoing. 'Unable to verify' means the available information or access was insufficient. Public records are point-in-time; we cannot inspect work, premises, or workmanship, and we cannot guarantee price, schedule, quality, safety, or legal outcomes.

Research assistants can miss a record or match a business with a similar name; every finding shows its source so you can check it. We do not check workers' compensation clearances (WorkSafeBC, WCB or WSIB); you can ask your contractor for a current clearance letter or request one from the board yourself.

Our total liability for any order is limited to the amount you paid for that order, to the extent permitted by applicable law. Nothing in these terms limits rights that applicable consumer protection law does not allow to be limited.

Consent and records

Before payment you are shown the exact scope, price, turnaround condition, exclusions, retention periods, and refund policy, and you accept a specific version of these terms. We keep a record of the version you accepted. Data handling, retention, deletion, and your privacy rights are described in the Privacy Notice, which forms part of these terms.