Customer Terms of Service

What this service is

Check My Contractor is an independent information service. For a fixed fee, we review the contractor quote, proposed contract, and supporting documents you supply, check what can be verified against authoritative public sources, and deliver an evidence-backed report of findings, unresolved items, and neutral questions to raise before you sign or pay.

We do not certify, approve, or reject contractors, and we do not provide legal, engineering, insurance, tax, financial, code-compliance, or valuation advice. A report is organized evidence and questions — the decisions remain yours.

Who can order and what is in scope

The service is available to Canadian customers for existing residential property, one contractor and one quote or contract package per order, with a project value between $5,000 and $100,000 CAD. Some situations are out of scope and are screened before payment, including active disputes or litigation, insurance restoration claims, new-home purchase contracts, strata corporations, commercial projects, and matters with urgent legal deadlines. If your situation is out of scope, we tell you before you pay and refer you toward the appropriate professional.

Orders are accepted only for provinces and territories whose review module has passed release review. An unreleased jurisdiction cannot be purchased.

Price, payment, and taxes

The price for your order, in Canadian dollars plus applicable tax, is shown before payment. Payment is collected through a hosted payment provider; we never see or store your card details. The first ten delivered reports are offered at the founding price of $59.

Turnaround

We promise to make your released report available in your authenticated portal between 51 and 60 elapsed minutes after your delivery clock starts. A report that finishes earlier remains queued until the release window opens at minute 51.

The delivery clock starts when you select Mark intake complete and the server accepts it. Acceptance requires a confirmed paid order that is open for intake, current secure-intake consent, and at least one required quote or proposed contract that has passed file validation and malware scanning. A missing, pending, or rejected required item means the clock has not started.

The release window opens at minute 51 and closes at minute 60. The clock uses consecutive elapsed minutes, including evenings, weekends, and holidays, and does not pause or silently restart for research, source access, automated processing, quality review, or routine operational delays.

Delivery is complete when the released report becomes available in your authenticated portal and its release time is recorded. An email or other notice does not start, stop, or satisfy the delivery clock.

If no portal release is recorded at minute 61, one delay email becomes due. It says that high demand caused the delay only when recorded queue-pressure evidence supports that statement; otherwise it states only that the report is running slightly behind. Either version says the report should be ready within the next hour, likely much sooner.

Refunds and cancellation

Full refund, no questions, if work on your order has not started.

If the material you submit turns out to be outside our scope, you choose: a full refund, or your explicit agreement to a clearly described revised scope before we continue.

After delivery, refunds are assessed case by case under this policy. No refund is ever conditioned on withdrawing a review, a correction request, a complaint, or truthful feedback.

Your report: corrections and clarification

You may ask one clarification question about your report within seven calendar days of delivery.

You — or a contractor named in the report — may request a correction with supporting evidence at any time. Material corrections produce a new, numbered report version; the original delivered version is preserved. Accurate public-source information is not removed simply because it is disputed.

What we need from you

You confirm that you are entitled to share the documents you upload, that the information you provide is accurate to your knowledge, and that you will not upload material we tell you not to send (government ID, banking details, credit reports, alarm codes, or unrelated financial statements). We may prompt you to redact sensitive fields before submission.

Limits of the service

A finding of 'not found' means an authoritative source was searched correctly and no matching record was located at that time — it is not evidence of wrongdoing. 'Unable to verify' means the available information or access was insufficient. Public records are point-in-time; we cannot inspect work, premises, or workmanship, and we cannot guarantee price, schedule, quality, safety, or legal outcomes.

Our total liability for any order is limited to the amount you paid for that order, to the extent permitted by applicable law. Nothing in these terms limits rights that applicable consumer protection law does not allow to be limited.

Consent and records

Before payment you are shown the exact scope, price, turnaround condition, exclusions, retention periods, and refund policy, and you accept a specific version of these terms. We keep a record of the version you accepted. Data handling, retention, deletion, and your privacy rights are described in the Privacy Notice, which forms part of these terms.